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> Hosted UC

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> 8×8

 

8×8, Inc.

ITsavvy is pleased to welcome 8×8, Inc. to our partner network. 8×8 is a leading provider of cloud phone, meeting, collaboration and contact center solutions with over a million business users worldwide.

8×8 will enable ITsavvy clients to engage at the speed of both employee and client expectations by putting the collective intelligence of the organization into the hands of every employee.

Small and mid-size clients will gain enterprise-grade features—like auto attendant, music on hold, and video conferencing. Integrated phone, meetings collaboration and contact center capabilities will elevate client engagement by giving employees and agents access to the right data, business intelligence, and experts—at the right time.

As a cost-effective, reliable alternative to complex, on-premises phone systems, 8×8 offers:

  • The 8×8 Virtual Office, Virtual Office Pro, and Virtual Contact Center solutions meet the critical performance requirements of your clients.
  • Call recording, virtual faxing, built-in security compliance (including HIPAA, SOX and FISMA) and disaster-preparedness functionality supports the growing demands of today’s mobile, BYOD, anytime/anywhere work environment.

8×8 business VoIP helps you serve your clients better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.

8×8 provides retailers, from single locations to growing franchises to national and international chains, with a single, consistent communications platform across in-store, office, and contact center locations. We enable retailers to provide fast, intuitive service to their clients by removing the barriers within the business and allowing access to internal knowledge, providing consumers with faster response time and less friction. By unifying all communications streams, we allow greater insight across all interactions, giving you the data you need to make better business decisions.

 

8×8: Benefits for Your Industry

Retail: Retailers, from single locations to growing franchises to national and international chains, can achieve a single, consistent communications platform across in-store, office and contact center locations.

High Tech: Fast-moving tech companies can collaborate and communicate at the same high speed, while fostering innovation and productivity through cross-team collaboration on one common, integrated collaboration platform.

Manufacturing: Cloud-based unified communications and contact center solutions alleviate the burden of managing multiple, disparate systems and enable manufacturing businesses to deliver consistent, high-quality client service anywhere in the world.

Sales & Marketing: Provide timely oversight of sales organization while understanding sales activities in real time; streamline the sales process by automating and simplifying administration, and optimize opportunity efficiency using interaction data and call recordings of successful reps to train and coach new and underperforming sales reps.

Collections: Notify clients quickly by automating the collection dialing process; maximize reach and client contact using voice broadcast, and minimize overhead and maintenance costs with a service that is flexible, scales as you need it, and is priced based on how much you use it.

Government: Agencies can save significantly on service, equipment and labor costs, since they do not need large amounts of capital or long lead times to deploy and use 8×8 phone systems, contact centers or unified communications solutions. The infrastructure is already there, ready to use—owned, maintained and managed by 8×8.

Healthcare: 8×8’s cloud-based communication and collaboration systems provide the highest level of communications security and are configurable to meet HIPAA regulations. As a HIPAA-compliant Business Associate, 8×8 is an expert in compliance requirements for phone systems and contact centers.

 

Product Features

  • Virtual Office / Virtual Office Pro: Advanced IP Telephony and UCC, VO Mobile, Presence, IM/Chat, Unified Messaging, Call Recording and Virtual Office Meeting (web conferencing)
  • Virtual Contact Center: Multi Channel (voice, IM/Chat, Email, Fax), Multi-Media Queuing, Skills-based Routing, Real-time Monitoring and Reporting, Support for Remote Agents, WFO/WFM Integration, CRM Integration
  • Global services: 15 data centers, patented geo-routing, global extension-to-extension dialing, and service in 100+ countries
  • Single platform: HD audio/video conferencing, presence, IM, chat, mobile and desktop clients, integrated omni-channel contact center, single application for continuous communications, and out of the box integrations with Salesforce, NetSuite, Zendesk, Outlook, and Skype for Business
  • Enterprise grade: superior security and compliance, big data analytics, guaranteed end-to-end 99.9983% SLA, Elite Touch Deployment, six-time Gartner UCaaS Magic Quadrant leader

 

Advanced Enterprise-grade features all in one platform.

  • HD Audio and Video Conferencing
  • Desktop and Mobile Application
  • IM/Chat on Virtual Office Desktop and Mobile Applications
  • Web Collaboration
  • Presence
  • Fax
  • Omni-Channel Contact Center
  • CRM Integrations with NetSuite, Outlook, Salesforce, Zendesk
  • Analytics
  • Barge/Monitor/Whisper

 

We listen. Then deliver results.

Many organizations rely on ITsavvy to help them make the best unified communications decisions possible.

Get started today and find out how ITsavvy’s end-to-end solutions can benefit your business. Click here to request a consultation or personalized demo. (Available in some geographical areas).

Need Anything Else?

8×8 clients often purchase

these products:

 

Brand Phones

> Yealink

> Polycom

 

Warranty & Support

> IT Lifecycle Management

 

UC Solutions

> Video and Audio Conferencing

> savvyBandwidth®

> Cabling Services

 

Accessories

> Headsets

> Equipment Rack Cabinets

 

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